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The Standard e-Paper
Truth Without Fear
The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
Chief Executive Officer of Telkom Mugo Kibati. [Wilberforce Okwiri, Standard]
The Covid-19 pandemic has compelled service providers across the globe to completely reimagine and consequently reinvent their customer journeys. Companies are now going back to the drawing board to review all the existing processes that support the realisation of their desired customer journey. The guiding questions are simple – how do we need the customer to feel at the end of this journey? What is the desired customer experience?
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