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ELECTION 2022

Reinvent, digitise customer journey to improve experience

OPINION

The most comprehensive customer journey is best designed using existing customer data and feedback.

Reinvent, digitise customer journey to improve experience

By Mugo Kibati | 4 months ago

Access to mobile data will be a game-changer

Access to mobile data will be a game-changer

Pandemic has proved a well-architected digital experience can offer an equivalent or even more personalised interaction than an in-person engagement.

Mugo Kibati | 6 months ago

Kenya’s telco sector needs urgent regulatory relief

The country’s telecommunication sector has one player with significant market power when compared to other countries.

Mugo Kibati | 2 years ago

Telkom set to undergo transformation in wave of industry disruption

Forces propelling the coming together of Telkom and Airtel also present interesting, perhaps fundamental challenges for regulatory frameworks.

Mugo Kibati | 2 years ago

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