ELECTION 2022Reinvent, digitise customer journey to improve experience
OPINION
The most comprehensive customer journey is best designed using existing customer data and feedback.
By Mugo Kibati | 4 months ago
Access to mobile data will be a game-changer
Pandemic has proved a well-architected digital experience can offer an equivalent or even more personalised interaction than an in-person engagement.
Mugo Kibati | 6 months ago
Kenya’s telco sector needs urgent regulatory relief
The country’s telecommunication sector has one player with significant market power when compared to other countries.
Mugo Kibati | 2 years ago
Telkom set to undergo transformation in wave of industry disruption
Forces propelling the coming together of Telkom and Airtel also present interesting, perhaps fundamental challenges for regulatory frameworks.
Mugo Kibati | 2 years ago
The age-old question on the impact of technology a...
By MUGO KIBATI | Apr 14, 2019
The objective, it must be recalled, was to transfo...
By MUGO KIBATI | Jun 18, 2018
Industry needs to think about value addition to me...
By MUGO KIBATI | Apr 30, 2017
Construction of the Lake Turkana Wind Power projec...
By MUGO KIBATI | Jul 12, 2015
Construction of the Lake Turkana Wind Power projec...
By MUGO KIBATI | Jul 12, 2015
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