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Opinion
Why apologies matter as much as fixes in digital business
For leaders running digital businesses, the lesson is clear: fixing a technical problem does not automatically restore customer confidence
By Lydiah Kiburu
2026-03-11 05:00:00
Personal data includes images, videos, and any information that can identify an individual. Personal data must be collected lawfully, fairly, and transparently. Consent is not optional.
By Immaculate Kassait
2026-02-28 17:03:45
A failed transaction, a confusing interface, or a slow response may register as a minor deviation on a dashboard.
By Lydia Kiburu
2026-02-25 12:45:02
Kenya’s transport sector has long been central to the economy, yet it remains heavily dependent on imported fossil fuels and exposed to volatile global energy markets.
By Andrii Volokha
2026-02-24 12:17:26
For more than 25 years, illegal, unreported, and unregulated fishing in the South West Indian Ocean was largely treated as a technical fisheries issue.
By Erick Ngure
2026-02-23 19:05:39
As climate change, economic strain and land scarcity intensify, dismissing earthen architecture is increasingly becoming untenable.
By Sally Miruri
2026-02-19 00:00:00
It is a profound corporate rescue mission and a second chance to reclaim a destiny that once glittered on the horizon before fading into the painful economic anguish of Tullow’s operational pullback.
By John Ariko
2026-02-16 15:20:00
Organisations and leaders that thrive now are not those with the most resources. They are the ones where resources flow toward value instead of gathering in approval queues.
By Victor Chesang
2026-02-11 06:15:00
In African markets, complaints carry a social cost. Many customers do not want to jeopardise their relationship with the service provider, because they believe in long-term relationships.
By Lydiah Kiburu
2026-02-11 06:00:00
Endowment funds serve the needs of individuals, institutions, and communities seeking to lock in their assets and establish a predictable, long-term flow of capital from investment income.
By Dipna Shah
2026-02-05 21:52:27
Trusted data enables innovation, better customer experiences, accurate commercial decisions, more relevant product design and offering, and sustainable growth
By Anna Manyara
2026-02-05 17:35:39
The cost of building materials has been rising, especially as demand for affordable housing units grows.
By Paul Kariuki
2026-02-04 20:00:00
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Latest
Health & Science
2026-03-16 00:00:00
Health & Science
By Marion Kithi
2026-03-16 00:00:00
Health & Science
2026-03-16 00:00:00
The Standard Group Plc is a multi-media organization with investments in media
platforms spanning newspaper print
operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a
leading multi-media house in Kenya with a key influence in matters of national
and international interest.