Our digital economy needs more than infrastructure investment

To say that the Covid-19 pandemic put our digital capabilities to the test would be an understatement. It has brought about years of change in the way companies in all sectors and regions do business. According to a McKinsey Global Survey of Executives in October 2020, companies had to accelerate the digitisation of their customer and supply-chain interactions and of their internal operations by three to four years.

As a result, the share of digital or digitally enabled products in their portfolios accelerated by about seven years – what some are referring to as tech-celeration. On one hand, you have businesses in pursuit of resilience, on the other, customers are demanding for more.