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Kenya Power boosts customer service with AI tools

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Kenya Power's Board Director Ruth Muiruri(left), General Manager for Commercial Services and Sales Eng.Rosemary Oduor(right) gift Deeyn Shah of Shrink Pack Limited.[Photo, Courtesy]

Kenya Power has launched a revamped suite of digital service platforms aimed at enhancing the experience of its more than 10 million customers across the country.

The upgrades include a redesigned MyPower App, an improved USSD code *977#, and a new AI-powered chatbot dubbed “Nuru”.

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