KRA assures customers on system improvement after disruption

Kenya Revenue Authority Board of Directors Chairman Ndiritu Muriithi gives acceptance speech after taking oath of office at the Supreme Court in Nairobi on Dec 30, 2024. [Benard Orwongo, Standard]

The Kenya Revenue Authority (KRA) has pledged to continue improving its systems to serve customers better.

This assurance came on Monday, following complaints from small businesses struggling to file returns via the electronic Tax Invoice Management System (eTIMS), citing system failures.