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How Kenyan lenders frustrate borrowers with good credit listing

Rejected loan application

Banks are using information about their clients from Credit Reference Bureaus (CRBs) wrongly when deciding on whether to approve their loans or not.

The lenders are only asking for data about clients who have defaulted on loans, and are quick to blacklist them but ignore information about those quick to repay their loans, and earned a good credit rating.

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