What was meant to be a groundbreaking transformation of the healthcare system has instead unraveled into a muddled, frustrating transition.
The introduction of the Social Health Authority (SHA) that runs the Social Health Insurance Fund (SHIF) and other health funds was hyped as a means to universal healthcare.
But the move to hurriedly replace the National Health Insurance Fund (NHIF) has left hospitals and insurers and patients grappling with confusion and uncertainty as patients suffer more pain.
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