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Veteran actress Mary Khavere better known as Mama Kayai has come out to plead with Standard Gauge Railways services to review their ticket exchange and refund policy after she was allegedly denied a refund.
Sharing her experience on social media, Mama Kayai said she intended to travel to Mombasa but injured her leg, and upon reaching the SGR offices she was told it was impossible to transfer her ticket as she was late.
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