The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
Business owners identify the most common complaints regarding their services. [iStockphoto]
Keeping your customers happy cannot be gainsaid in an ever-changing business environment characterised by cut-throat competition
Therefore, business owners must continually devise ways to keep their customers satisfied by offering the best service possible while promptly dealing with any negative feedback regarding their services.
Get Full Access for Ksh99/Week
Uncover the stories others won’t tell. Subscribe now for exclusive access