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The Standard Group PLC The Standard Group Plc is a multi-media organization with investments in media platforms spanning newspaper print operations, television, radio broadcasting, digital and online services. The Standard Group is recognized as a leading multi-media house in Kenya with a key influence in matters of national and international interest.
  • Standard Group Plc HQ Office,
  • The Standard Group Center,Mombasa Road.
  • P.O Box 30080-00100,Nairobi, Kenya.
  • Telephone number: 0203222111, 0719012111
  • Email: corporate@standardmedia.co.ke

Broken Window: How to fix customer churn in business

Business owners identify the most common complaints regarding their services. [iStockphoto]

Keeping your customers happy cannot be gainsaid in an ever-changing business environment characterised by cut-throat competition

Therefore, business owners must continually devise ways to keep their customers satisfied by offering the best service possible while promptly dealing with any negative feedback regarding their services.

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