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Why human-to-human interaction is irreplaceable with tech in customer service
In today's digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By Grace Ngugi 1 year ago
Why human-to-human interaction is irreplaceable with tech in customer service
Data is king in fast-changing customer experience landscape
Customer service has come a long way, with data increasingly dictating how organisations relate with their existing and potential customers.
By Grace Ngugi 1 year ago
Data is king in fast-changing customer experience landscape
Broken Window: How to fix customer churn in business
Managing an issue to the customer's satisfaction could prove the difference between customer retention and churn.
By Grace Ngugi 1 year ago
Broken Window: How to fix customer churn in business
How the 'idiot curve' can help in bettering customer service
From the service provider's perspective, a business can identify existing gaps by mapping out a customer's journey through the curve, which can be leveraged to optimise customer experience.
By Grace Ngugi 2 years ago
How the 'idiot curve' can help in bettering customer service
Ruto accuses Kalonzo of failing to initiate projects for Ukambani region
Politics
By Benard Lusigi and Mary Imenza
16 mins ago
Building your dream wardrobe without breaking the bank
Fashion and Beauty
By Brendah Makena
40 mins ago
Money, women and citizenship: Putin woos fighters online
National
By Kamau Muthoni
1 hr ago
Why 2026 is a big year for sports, home and away
Sports
By Washington Onyango
1 hr ago
Mbadi's Sh1tr domestic debt shocker in 2026-27 Budget
Business
By Kamau Macharia
1 hr ago
Mystery of Tiriki torch ritual that overshadowed Jirongo's burial
Western
By Mary Imenza and Benard Lusigi
1 hr ago
ODM infighting erupts as Raila's death fuels rifts
Politics
By Harold Odhiambo
1 hr ago