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Why human-to-human interaction is irreplaceable with tech in customer service
In today's digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By Grace Ngugi 1 year ago
Why human-to-human interaction is irreplaceable with tech in customer service
Data is king in fast-changing customer experience landscape
Customer service has come a long way, with data increasingly dictating how organisations relate with their existing and potential customers.
By Grace Ngugi 1 year ago
Data is king in fast-changing customer experience landscape
Broken Window: How to fix customer churn in business
Managing an issue to the customer's satisfaction could prove the difference between customer retention and churn.
By Grace Ngugi 1 year ago
Broken Window: How to fix customer churn in business
How the 'idiot curve' can help in bettering customer service
From the service provider's perspective, a business can identify existing gaps by mapping out a customer's journey through the curve, which can be leveraged to optimise customer experience.
By Grace Ngugi 2 years ago
How the 'idiot curve' can help in bettering customer service
Why Grade 10 admission period could be extended
Education
By Lewis Nyaundi and George Njunge
24 mins ago
Easy recipe: Vegetable fried eggs
Food
By Brendah Makena
26 mins ago
Cocktail bar: Salted caramel pecan sour
Food
By Molly Chebet
46 mins ago
Your body knows how to detox and here's how to help it naturally
Healthy Eating
By Dr Alfred Murage
58 mins ago
To Singapore
Cartoons
By Harry
1 hr ago