Here's the 'Secret Sauce' to getting your dream job

If you have stepped into the Kenya Revenue Authority offices at the Jomo Kenyatta International Airport, you might have been served by a common figure in the taxman’s customs office.

Maritim Simon is hard to ignore. He is jovial, eloquent and good-humored. He knows when to smile and the right time to pull a straight face. He observes a passenger, gauges their mood, and chooses the best way to approach them.