Head of Traffic Operations in Nairobi Vitalis Otieno says police will soon launch an operation to deal with truant drivers 'without mercy'

Residents of Nairobi are frustrated over the return of matatu madness in some routes in the city and are calling on the government to act and restore sanity in the sector.

The residents said that on many routes, matatus carry excess passengers, charge abnormally high fares, 'steal' customer change, play excessively loud music and are arrogant to passengers and other road users.