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The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
Despite having the most advanced economy in East Africa, at least for now, many Kenyan firms and State-owned companies have the worst direct client relationships.
Companies are spending millions of shillings on external relationship managers, but virtually zero on training staff to relate properly to their customers.
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