Use emotional intelligence to navigate a crisis

Research shows people who are high in emotional intelligence (EQ) make better leaders, and now more than ever, because of the Covid-19 pandemic, the workplace calls for more emotional intelligence.

“These are turbulent times. Even before the Covid-19 pandemic, stress was high. The pandemic has made the situation worse. Maybe once-upon-a-time there was little need to actively learn the skills of emotional intelligence, but in this world of growing complexity, EQ has become an essential skill,” says Mucha Mlingo, an award-winning emotional intelligence practitioner and founder and chief changemaker at PTS Africa.