Misery of hunting for the elusive new passport

Members of public lining up at South Rift Immigration offices in Nakuru town on June 12, 2019 to apply for their passports. [Kipsang Joseph/Standard]

I thought I was as prepared as any Kenyan could be to face Nyayo House.

I did my research online and consulted widely. But when I got to the Department of Immigration Nairobi offices, I found out that no one can really prepare you for what you meet.