Business outsourcing firms root for low Internet costs to grow industry

Techno Brain Group Chief Executive Manoj Shanker.

Business Processing Outsourcing (BPO) companies want Internet prices and the general cost of doing business in the country addressed to enable the industry realise its full potential. This comes after BPOs said they have started realising improvements in the outsourcing business.

Techno Brain, which operates a 120 seater BPO enterprise said the Internet costs need to be addressed to help BPO industry reach its potential. “We have started realising some improvement in the outsourcing business compared to four years ago, there is room for growth, which could be realised if the Internet prices was addressed,” said Techno Brain Group Chief Executive Manoj Shanker, (pictured). Kenya boasts four major undersea fibre optic cables namely the Government-led The East Africa Marine System (Teams), privately owned Seacom, operators-run Eassy and Lower Indian Ocean Network (Lion2) in which Telkom Kenya’s parent firm Orange owns a stake.