From authority to service: KRA the servant who lords it over the ‘boss’

KRA would rather collect more taxes and then be directed to refund than collect less and have to chase the shortfall. [File, Standard]

The problem with coming closer to or achieving targets is that an even greater target will be set.

That is the story of the Kenya Revenue Authority (KRA). And the higher the target KRA is given, the more pressure it must assert on taxpayers, so much so that the lion on its logo never sleeps.