The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
The new Rail Ombudsman will investigate complaints that haven't been fairly handled. [Photo: Mirror]
A new Rail Ombudsman is being introduced today to help manage customer complaints amid a radical shake up of the entire ticketing network.
The rail industry said it has worked with Government and consumer groups to appoint the new Rail Ombudsman - which launches for consumers on 26 November.
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