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New Rail Ombudsman launches TODAY to review passenger complaints

The new Rail Ombudsman will investigate complaints that haven't been fairly handled. [Photo: Mirror]

A new Rail Ombudsman is being introduced today to help manage customer complaints amid a radical shake up of the entire ticketing network.

The rail industry said it has worked with Government and consumer groups to appoint the new Rail Ombudsman - which launches for consumers on 26 November.

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