Safaricom has announced a new service that allow M-Pesa customers to access monthly statements free of charge via email. The service is one of the enhancements made possible to the system following the relocation of the M-Pesa servers from Germany to Kenya, which took place last year in April.
"Every month an average of 30,000 customers' visit our Retail Centres specifically seeking to receive printed M-Pesa statements, as a prerequisite to accessing credit from financial institutions or for business reconciliation purposes," said Safaricom's Financial Services Director Betty Mwangi.