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Don't write off brick and mortar yet: Why bank branches are bouncing back

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Equity bank opens a branch in Kiritiri market, Mbeere South Constituency which is the epicenter of Muguka trade ON January 22, 2024. [Muriithi Mugo, Standard]

Leading tier-one Kenyan lenders are opening new brick-and-mortar branches by the dozens, bucking a trend of predicted banking hall closures at a time when banks have shifted to digital platforms.

This is in contrast to the prediction by some influential banking executives over the past decade that branch-based banking would eventually become obsolete.

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