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The Standard Group Plc is a multi-media organization with investments in media
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Kenyans seem to be going back to human contact when accessing services from banks, a new survey by the bankers' lobby, Kenya Bankers Association (KBA) shows.
The results of the Consumer Satisfaction Survey released yesterday show that the percentage of customers preferring services at bank branches increased from seven per cent in 2021 to 17.64 in 2022.
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