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The Kenya Revenue Authority (KRA) has responded to allegations of harassment and extortion by customs officials at Jomo Kenyatta International Airport (JKIA), Nairobi, with Chairman Anthony Mwaura acknowledging complaints from Kenyans and visitors but describing the incidents as isolated.
"Although I do not want to be defensive, we need to do a little bit better. We need to handle our people better," said Mwaura.
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