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Digital banking has caused a seismic shift in finance sector

Samantha Kipury. [Courtesy]

As we find ourselves in the midst of the third quarter of 2023, it's becoming increasingly evident that the landscape of banking in Kenya is undergoing a profound transformation.

While these changes have been gradually unfolding over the past few years, the Covid-19 pandemic has acted as a catalyst, accelerating shifts in consumer behaviour and the banking industry's response.

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