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Safaricom subscribers will lose any unused Bonga points obtained before December 2019 as the company moves to mop up over Sh4 billion in loyalty points.
This is according to a leaked draft copy of upcoming changes in the firm's terms and conditions for its Bonga points loyalty scheme that contributed Sh4.5 billion of the firm's liability stock in the last financial year.
"Effective 1st January 2023, all non-redeemable Bonga points older than three years (December 2019) will expire and will be unavailable for redemption," stated the updated terms and conditions.
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