How e-government can spark digital transformation dream

Demonstration of an online application. [David Gichuru, Standard]

As the digital revolution takes place in virtually every sector, governments globally have not been left out in seeking to adopt to the sweeping change.

Surveys show that many countries worldwide have embraced information and communication technologies (ICTs) to deliver services to stakeholders, including their citizens. This has made many processes easier and less cumbersome. The Covid-19 pandemic accelerated the quest for digital transformation worldwide.