How technology can help fix teething problems in counties

Technology transfer remains an untapped resource for public service administration. Despite the huge investments made by technological firms in Kenya in improving efficiency and customer experience, the only meeting point between these firms and governments is through regulation. It’s about time policy makers recalibrate this relationship. Technological absorption in government has been slowed due to its bureaucratic nature, corruption and the lack of political goodwill. County governments however, face a much daunting task as they put systems into place in the face of dwindling revenue streams and decrease in government allocations.