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New rating exposes hotels’ falling standards as 2019 deadline looms

Tourists take a dip at a hotel in Malindi County. The coast region has only three five-star hotels despite being a key tourist circuit. [File, Standard]

Are you paying five-star rates and receiving third-rate services that do not tally with the charges at a hotel?

Results of the latest hotel classification exercise undertaken by the Tourism Regulatory Authority (TRA) could best explain the reason for this anomaly.

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