My tribulations with pension firm NSSF

I came from the diaspora late December 2016 and headed to the NSSF Kakamega branch office to get my benefits. However, after filling in the forms and attaching all the required documents, I was told that NSSF does not accept the Kenyan passport as a document of identification.

Because I had lost my ID card, I had no other option but to apply for a replacement, which was delivered after about a month. I went back to NSSF office hoping that the documents will be accepted, but to my surprise this was not the case.