× Business BUSINESS MOTORING SHIPPING & LOGISTICS DR PESA FINANCIAL STANDARD Digital News Videos Health & Science Lifestyle Opinion Education Columnists Moi Cabinets Arts & Culture Fact Check Podcasts E-Paper Lifestyle & Entertainment Nairobian Entertainment Eve Woman Travelog TV Stations KTN Home KTN News BTV KTN Farmers TV Radio Stations Radio Maisha Spice FM Vybez Radio Enterprise VAS E-Learning Digger Classified Jobs Games Crosswords Sudoku The Standard Group Corporate Contact Us Rate Card Vacancies DCX O.M Portal Corporate Email RMS
×

Airlines in Kenya warned against advertising ticket prices that exclude taxes, fees

NEWS
By Dominic Omondi | February 12th 2016

NAIROBI: Airlines have been told not to market ticket prices that exclude taxes, fees and all fees.

The Kenya Civil Aviation Authority (KCAA), in a cautionary notice that appeared in newspapers Thursday, noted that airlines, in disregard of the law, have continued to advertise incomplete prices in local print media.

The firms were reminded of their legal duty to accurately inform passengers of full ticket prices, including taxes, fees and charges.

“Any further advertising without adhering to the above provisions shall be dealt with according to existing laws,” reads the notice, which was signed by KCAA Director General Gilbert Kibe.

The aviation regulator cited the Consumer Protection Act, which stipulates that businesses that knowingly lie about pricing shall be punished.

The legislation further notes that it is an unfair practice for a person to make a false, misleading or deceptive representation, which includes a representation that a specific price advantage exists if it does not.

The notice comes at a time when Fastjet’s entry into Kenya has sparked a price war on the Nairobi to Dar-es-Saalam route. The London Stock Exchange-listed airline, which operates a low-cost model, had priced its ticket from Nairobi to the Tanzanian city at Sh13,200, forcing troubled Kenya Airways to lower its prices.

The national carrier, in an advertisement carried in the dailies on the day Fastjet got the licence to operate flights in Kenya, said it had cut its ticket prices on the route by about 30 per cent.

But now, the regulator says the airlines have been trying to hoodwink consumers by failing to reveal all applicable charges.

Share this story
CS Kazungu urges Parliament to fast-track Mining Bill
Parliament has been urged to fast-track the passing of the Mining Bill, 2014. This will enable the country benefit from renewed efforts to commercially exploit mineral and gemstone resources.
Absa Bank net profit for 3 months up 24pc
The performance was mainly driven by growth in interest income, particularly in the small and medium enterprises.
.
RECOMMENDED NEWS
Feedback