South Africa's MultiChoice looks to lay off more than 2,000 workers
SEE ALSO :Multichoice warns of full-year lossUnder the Labour Relations Act, the consultation process will take 60 days. Over the past three years, MultiChoice has seen a steady decline in the number of customer telephone calls and e-mails into its call centres and walk-ins to its customer service centres, the company said. In contrast, self-service digital channels have continued to grow, now accounting for 70 per cent of all its customer service contacts. “The company is also in an environment where it will rely more on technology than people,” it said. The firm said it will make new roles available for multi-skilled workers with the “expertise, skills and technological prowess to enhance the customer experience”. The firm will offer voluntary severance packages, wellness support and financial planning, it said. It will also continue paying for studies of MultiChoice bursary-funded staff among other benefits. However the Information Communication and Technology Union said it had not been officially informed of the action.
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