Competition Authority orders Safaricom to create billing transparency to Lipa na Mpesa customers

NAIROBI, KENYA: Competition Authority of Kenya (CAK) orders Safaricom to disclose to consumers charges made on lipa na Mpesa service.

The Authority said this follows a complaint on the non-disclosure by East Africa’s largest telecommunication company of the charges payable by consumers for use of its Lipa Na Mpesa service in petrol stations and merchant shops across the country.