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More customers unhappy with their banks, survey shows

In the latest KBA survey, the percentage of those who would recommend their bank to others stood last year at 55.8 per cent. [iStockphoto]

The number of customers who would vouch for their banks to other individuals is dropping, data from Kenya Bankers Association (KBA) shows.

This puts more pressure on financial institutions to relook at how they deal with their clients.

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