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The Standard e-Paper
Fearless, Trusted News
The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
Not all customers are created equal. Businesses deal with the good, the great and the downright ugly.
It is impossible to avoid getting entangled with a not-so-pleasant client every once in a while. At such times, it can be difficult to believe the edicts that the customer is always right, or that the customer is the boss or that s/he comes first.
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