×
App Icon
The Standard e-Paper
Kenya's Bold Newspaper
★★★★ - on Play Store
Download Now

More customers unhappy with their banks, survey shows

Vocalize Pre-Player Loader

Audio By Vocalize

In the latest KBA survey, the percentage of those who would recommend their bank to others stood last year at 55.8 per cent. [iStockphoto]

The number of customers who would vouch for their banks to other individuals is dropping, data from Kenya Bankers Association (KBA) shows.

This puts more pressure on financial institutions to relook at how they deal with their clients.

Premium Article

Get Full Access for Ksh299/Week.

Bold Reporting Takes Time, Courage and Investment. Stand With Us.
Continue Reading  →
What you get
  • Unlimited access to all premium content
  • Ad-free browsing experience
  • Mobile-optimised reading
  • Weekly newsletters & digests
Pay via
M - PESA
VISA
Airtel Money
Secure Payments Kenya's most trusted newsroom since 1902
Football
Victor Wanyama: The Lion of Muthurwa who roared in Europe
Football
Harambee Starlets upbeat ahead of Fifa series
Sports
Starlets and Junior Malkia Strikers in race for Soya glory
Hockey
Wounded giants St Anthony's and Kamusinga seek redemption