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The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy]
No institution can thrive without a robust customer care culture in today’s global environment. In the last few decades, there has been a lot of talk about emotional intelligence and how it is essential in shaping interpersonal skills and organisational growth.
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