It’s digital all the way or you will be taken out of the game

Grace Wandera, Head of Marketing and Communication at KRA. [Courtesy]

I recently stumbled upon an old photo showing a long and meandering queue of taxpayers outside Times Tower, Nairobi, waiting to submit their annual tax returns. Although the photo is not dated, it could have been years back before the Kenya Revenue Authority (KRA) automated filing of tax returns.

The long queue could have meant two things. It was either the last day or a few days to end of June when submission of annual tax returns falls due. The situation in that photo got me wondering, what would have happened if submission of annual tax returns was still manual at this time when physical engagements have been restricted as part of the Covid-19 containment measures?