How to effectively drive away your customers

“A dissatisfied customer will tell at least five people about the horrible service they received,” says Obado Obadoh, founder and force behind Café Deli. “But a satisfied one will pass their message to only one person,” he continues.

Obadoh, who is in the hospitality industry which has been battered by the pandemic, plans to expand the three branches into five in the next few months. And he believes it is the value he offers to his customers that has kept him in business.