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The volume of mobile money transactions dipped 30 per cent in 2025 as more Kenyans embraced alternative media away from the traditional agency-facilitated channels to pay for goods and services.
Findings from the latest report by the Central Bank of Kenya (CBK) show the average number of mobile transactions in a month dropped to 217.6 million in 2025 compared to 309.3 million in 2024.
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