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The Standard Group Plc is a
multi-media organization with investments in media platforms spanning newspaper
print operations, television, radio broadcasting, digital and online services. The
Standard Group is recognized as a leading multi-media house in Kenya with a key
influence in matters of national and international interest.
By Kiundu Waweru
With over 17 million customers, you would expect that the person heading the Safaricom Call Centre would be a tough-talking, no-non-sense manager. But no. Less than one minute with Pauline Warui, Director, Customer Care at East Africa’s communication giant, in her office in Mlolongo, and you realise how warm she is. Pauline greets you like you are old buddies.
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