Agent model will expand KRA's reach, deepen tax compliance

Members of the public file tax returns at Kenya Revenue Authority offices. [File, Standard]

Improving compliance among taxpayers is a major concern for governments around the world. Tax administrations globally are at a pivotal moment, as modern technology reshapes the tax ecosystem and elevates the importance of taxpayer support service in promoting compliance.

Effective taxpayer support service is the cornerstone of a functional and compliant tax system. While numerous strategies exist to enhance these services, a key guiding principle is ensuring easy accessibility, providing accurate, timely information to taxpayers and tax administrators at the lowest possible cost. This principle spans three core areas; simplifying the tax structure, offering comprehensive assistance, and facilitating tax compliance.