In the past decade, the global landscape of tax administration has undergone enormous transformation. Digital innovation has played a key role in redefining how revenue authorities operate and engage with taxpayers. In Kenya, the tax agency has not only embraced this global trend but is now at the forefront of revolutionising tax administration through the strategic deployment of technology.
It is evident that the evolving nature of the economy, propelled by digitalisation and a fast changing technological environment demands that tax authorities adapt with speed. Tax administrations must be committed to digital transformation to enable them enhance efficiency, seal revenue leakages, expand the tax base, and simplify compliance processes for taxpayers.