The Judiciary has been a trailblazer in using technology to improve access to justice and service delivery efficiency. Virtual court proceedings and online filing of cases have shown the benefits of integrating ICT as a tool for public service delivery.
However, the digital divide in our society poses a challenge to the use of technology to enhance the accessibility and efficiency of courts. As the Judiciary adopts technology in service delivery, some court users, especially the vulnerable and indigent ones, face barriers to accessing and using the technologies.