?Etiquette: Little rude things to avoid

Having bad manners is often linked to having poor character. So what are the things to observe when performing official business?

1. Use ‘reply all’ sparingly
This is a common etiquette problem. “Before hitting the ‘reply all’ button, ask yourself if your response is relevant to the other 10 respondents. If it isn’t, sending your mail to them is senseless and sometimes rude,” says Imani Njoroge, a Nairobi-based image coach.