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Employees shape reputation of organisations

Jambopay Business and sales and marketing staff working at their offices in viewparktowers on 20th MARCH 2017 PHOTO DAVID GICHURU

The success of corporates, it goes without belabouring, is contingent to a cocktail of premises. Beyond the tangibles - products and services - the abstracts such as organisational value system are perhaps the bedrock of great fortune yet oft ignored. The value system manifested in employee behaviour is a critical determinant of corporate reputation.

That is why the recent debacle involving international charity NGO, Oxfam’s staff in Haiti is a refresher case study in the convergence of employees’ conduct, corporate reputation and fortunes.

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