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Safaricom's new tools to enhance service delivery

Safaricom has unveiled a raft of products designed to enhance value for customers on its network. Subscribers who experience dropped calls will get a short message (SMS) notification and thereafter receive airtime compensation worth one minute.PHOTO: COURTESY

Safaricom has unveiled a raft of products designed to enhance value for customers on its network. Subscribers who experience dropped calls will get a short message (SMS) notification and thereafter receive airtime compensation worth one minute.

 This service is however limited to calls within its network. In addition, the compensated one minute is also only available to usage within its network.

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