IRA: Complaints against insurers rise as Monarch tops shame list

Insurance Regulatory Authority chairman Mwambu Mabonga. [Wilberforce Okwiri, Standard]

Three insurers accounted for more than a third of all complaints that consumers lodged against the insurance sector in the first quarter of this year.

A new report by the Insurance Regulatory Authority (IRA) shows that complaints against Monarch Insurance, Corporate Insurance Company and Trident accounted for 35.6 per cent of the complaints against the industry.