Why the next regime should prepare for an ailing economy, and lesson from Singapore

Traders convert their car boots to sell fruits, vegetables, groceries, eggs and other fresh farm products along Northern Bypass in Nairobi, June 4th, 2020. Many entrepreneurs turned creative to earn a living after several job losses due to the Covid-19 pandemic. [Elvis Ogina, Standard]

In one of my many hustles, I am a national champion of business process re-engineering. In fact, I know a couple of things that happened behind the scenes in order to actualise the one-stop-shop model of service provision offered in the Huduma Centres.

At the heart of re-engineering processes, nothing is given but rather we question the role and value of anything and everything. The goal is to achieve the most effective and efficient way of doing things without compromising on quality, performance and value proposition to the target customer/beneficiary. While it is commonly practised in business processes, the concept has practical relevance at the policy level and management of the economy.