Insurance claims may take longer, says Sanlam
SEE ALSO :Insurer tightens claims paymentAccording to the Insurance Regulatory Authority, Sanlam’s claims settlement ration jumped from 27 per cent in quarter 3 to 49.9 per cent in the last quarter. This was higher than the industry levels which saw a general increase in the proportion of the number of claims paid in relation to the total number of claims actionable during the quarter. In Q4 2018, the claims settlement ratio for general liability claims increased to 9.0 per cent compared to 8.2per cent observed in Q3 2018. Over the same period, the claims settlement ratio for general non-liability claims decreased to 58.7 per cent compared to 64.7per cent observed in the previous quarter. The claims settlement ratio for the long term insurance business increased to 69.2per cent compared to 64.9 per cent observed in the previous quarter. “Moving forward, our focus is to strengthen internal processes and controls to plug gaps that may give rise to fraudulent claims or loss-making investments without stifling decision-making processes that are essential to our business,” said Simba. A sharp decline in business and bad loans, sunk investment firm Sanlam into a Sh1.97 billion loss for the year ended December 2018.
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