× Digital News Videos Health & Science Opinion Education Columnists Cartoons Lifestyle Moi Cabinets Arts & Culture Ramadhan Special Podcasts E-Paper Lifestyle & Entertainment Nairobian Entertainment Eve Woman Travelog TV Stations KTN Home KTN News BTV KTN Farmers TV Radio Stations Radio Maisha Spice FM Vybez Radio Enterprise VAS E-Learning Digger Classified Jobs Games Crosswords Sudoku The Standard Group Corporate Contact Us Rate Card Vacancies DCX O.M Portal Corporate Email RMS
×

Safaricom defends itself over claims it has been deducting subscribers money

BUSINESS
By Dominic Omondi | November 20th 2018

Safaricom came out to explain itself on claims it has been deducting money from its subscribers’ M-Pesa wallet when buying airtime and data bundles for other indebted users.

The telco said some customers must pay attention to the steps required to benefit from this service so that they do not incur costs they did not plan for when transferring credit and bundles to subscribers with a Okoa Jahazi debt.

“Customers, however, are always advised to note a few things about the services before going ahead and buying airtime or bundles for a loved one from their phones,” read in part the statement from Safaricom.

Sambaza credit and Okoa Jahazi are services that have really helped Kenyans connect and communicate when in dire need of airtime.

Before finalizing the process of Sambaza, Safaricom will first ask you whether to offset the pending Okoa Jahazi balance and also purchase additional resources within the same transaction, or cancel the whole transaction.

For example: to Sambaza a data bundle, dial *544#, select 98 to see more, pick option 13 to send a data bundle to another customer.  In the last step, you will be provided with the choice to also Sambaza them additional airtime to offset their Okoa Jahazi, should there be an outstanding balance.

That is, if a customer wanted to buy their loved one bundles worth Ksh100 and they have an Okoa Jahazi of Ksh 50, they’ll end up spending a total of Sh 150.

Take a quick survey and help us improve our website!

Take a survey

Once you choose accept, you are then directed to the M-PESA menu and again asked to confirm the transaction including both amounts by keying in your PIN.

Share this story
Kipchoge makes final IAAF awards list
World marathon record holder Eliud Kipchoge will battle for the World IAAF Male Athlete of the year award with American sprinter Christian Coleman and
I eagerly await my baby's first steps
Spina Bifida, and though rare in the general population, it is the most common neural tube defect in the world

.
RECOMMENDED NEWS

Feedback